Office Safety Training

The office environment in not the first place you would think of when considering high risk, health and safety issues, but the hazards are there and uncontrolled, cause serious injury and ill health every year.

Sitesafe UK Ltd offer a wide range of training courses aimed specifically at the office environment, to educate your staff in safe work procedures and inform them of their own health and safety responsibilities.

Office Safety
'Office Safety' aims to help your organisation be legally compliant with the latest UK Health and Safety at Work Regulations. It will give your employees an awareness of health and safety in the office, enabling them to carry out their work in a safe and professional manner.

The one day course helps trainees understand the requirements of working safely in office environments by following the Health and Safety Executive's Guidance notes, 'The Health and Safety (Display Screen Equipment) Regulations', 'The Workplace (Health, Safety and Welfare) Regulations' and 'The Management of Health and Safety at Work Regulations'.

Course content

Safety Awareness
Responsibilities
First Aid
Bomb threat
Office Hazards
Fires and emergencies
Slips, trips and falls
Electricity
Display screen equipment
Lone working and working hours
Manual handling
Hazardous substances
Energy and waste management
Managing pressure
Housekeeping and storage

For more information and our pricing structure for this course either contact our dedicated Training Coordinator on 0844 980 9860 or simply complete our quick contact form selecting the course title and we will contact you with the information required.

Managing Stress
This one day Stress Management Course is an opportunity to start managing pressure effectively and to develop awareness of what turns work related pressure into stress.

You, a colleague or a member of your team may be entering a new role, experiencing a move in your responsibilities, standing in for someone who is away or returning to work after time off.
On this training day you will explore practical things that can be added to your daily routine. Useful skills for those times when the demands are high and deadlines are tight, helping you to manage what currently seems unmanageable.

Course Objectives

Identify where you already manage stress well
Understand the causes of stress
Notice what happens to you when you are under pressure
Build understanding of how pressure turns into stress
Understand stress led behaviours in you and others
Look at the impact of pressure and stress in the workplace
A range of tools to manage pressure and minimise stress in others
How to set clear boundaries
How to manage your own assumptions
How to pre-empt difficulties
How to say ‘No’

Manual Handling
This course introduces candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the office environment.

* Course content
The process of manual handling in the workplace
Manual handling injuries and the activities which cause them
Manual handling assessment and control options
Responsibilities imposed by the Manual Handling Operations Regulations

Course duration 2 hrs – maximum delegates per course 8

Telephone Techniques
The first contact many organisations have with any potential client is often over the telephone, so it is essential to make an excellent first impression. This one day course looks at the skills required to deliver customer service and care over the telephone. Improving the telephone techniques in an organization will often lead to increased sales performance and greater client retention.

Course Content

The impact of customer service
The basic call structure
Building rapport
Effective questioning
Effective listening
The benefits of positive language
Using your voice effectively
Handling difficult calls

Appraisals skills
Good quality performance appraisal systems are those in which there has been initial training and development of both appraisers and appraisees. Appraisers must be sufficiently skilled to ensure that appraisal activities benefit individuals rather than simply 'ticking the box' to meet administrative needs.

Appraisals that have ignored this principle have usually been unproductive meetings of little benefit to either the appraisees or the organisations in which they are employed. Evidence suggests that badly conducted appraisals depress rather than improve performance.
This one day program is ideal for line managers and team leaders

Course content

Understand the benefits and purpose of appraisals for both appraiser and appraisee
Understand how to set clear objectives
Be able to prepare, structure and confidently run an appraisal interview
Assess performance based on the behaviour observed and give feedback effectively
Improve listening skills and tackle performance problems effectively
Improve communication skills and remain fair and consistent with all staff
Show empathy and encourage and motivate staff to perform more effectively
Practise questioning and interviewing techniques
Understand what a competency framework is and define the rating system

Customer Care
In today's competitive business environment, good relations are essential to secure new and repeat business. This one day training program emphasises the role that each person plays towards good customer relations within their organisation.

During this course we will analyse areas for self-improvement so that each delegate takes away a personal action plan.

Course Content

Time Management Customer Care?
Who are your Customers?
First impressions
Effective Communications
Staying effective on the telephone
Planning the outgoing call
Owning the Problem
Assertiveness
Handling Difficult Situations
Building long-term relationships with Customers
Developing a Personal Action Plan

Meetings Skills
If you're not having meetings, then you're probably not communicating very well with your people. If you are running meetings that get bogged down, then you're still not communicating very well with your people.

If you notice that your meetings have hidden agendas which get more time than unhidden ones, then something is wrong.

This one day program will help delegates to;

Gain Insight into meeting and group dynamics
Learn to run effective meetings
Deal with difficult or tricky people
Examine game playing and how to deal with it
Develop the skills needed for running meetings
Learn to set an environment to achieve good meetings
Understand good chairing and effective intervention

GO BACK TO OUR HOMEPAGE CLICK HERE

LOOKING FOR HEALTH & SAFETY SERVICES CLICK HERE

LOOKING FOR SAFETY SUPPLIES CLICK HERE